Terms of Use

Welcome to Triggos. This website https://triggos.com.au (inclusive of subdomains) and its associated features (“Site“) is owned and operated by TECHLOGIX SERVICES PTY LTD ATF Techlogix Services Family Trust t/as Triggos (ACN: 633067062).  (“Triggos”, “we“, “our“, “us“).

These Terms and Conditions (“Terms”), which incorporate our Privacy Policy and other documents referred to within these Terms, govern the supply of any products ordered by you on the Site and your use of the Site. By browsing, accessing, using the Site or ordering a product (“Order”), you agree to be legally bound by these Terms.  We may change these Terms at any time, and the revised Terms will be made available on our Site. By continuing to use the Site you agree to be bound by such revised Terms. 

1. Access and Use of the Site

1.1 You must only use the Site in accordance with these Terms and any applicable law.

1.2 You must not (or attempt to):

(a) interfere with or disrupt the Site or the servers or networks that host the Site;

(b) use data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or

(c) interfere with security-related or other features of the Site.

1.3 To access some features of the Site, such as creating wishlists, you must register an account with us (“Account”).  To register for an Account, you must provide us with accurate and current personal information including your name, address, and a valid email address.  You must not register more than one Account. You should not create an Account if you are under 13 years old.

1.4 To place Orders using an Account you must be at least 18 years old, and have the capacity to enter into a legally binding agreement with us.  If you are under 18, you may only place an Order with the involvement of a parent or guardian – we do not sell products for purchase by children.  

1.5 You are solely responsible for the activity that occurs on your Account (including Orders placed using your Account), and you must keep your Account password secure. We are not responsible for any unauthorised activity on your Account, including if you fail to keep your Account login information secure. We may refer fraudulent or abusive or illegal activity to the relevant authorities.

1.6 You must not use another person’s Account without our, and/or the other person’s express permission. If you suspect or become aware of any unauthorised use of your Account or that your password is no longer secure, please contact us immediately and take immediate steps to re-secure your Account (including by changing your password).

1.7 We do not warrant that the Site will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our Site.

1.8 You must not link to our Site or any part of our Site in a way that damages or takes advantage of our reputation, including but not limited to:

(a) in a way to suggest or imply that you have any kind of association and affiliation with us, or approval and endorsement from us when there is none; or

(b) in a way that is illegal or unfair. 

1.9   If you are a stylist, blogger, or influencer — we kindly ask that you email hello@triggos.com.au for collaboration opportunities or wardrobe loans.

2. Information on this Site

2.1 The Site and the content on the Site are subject to copyright, trademarks and other intellectual property rights. These rights are owned by Triggos.

2.2 You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the Site, including audio and video excerpts, except as permitted by statute or with our prior written consent.

2.3 Information about goods on the Site is based on material provided by our manufacturing partners and suppliers. Except as required by law (including the Australian Consumer Law) we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.

2.4 Due to photographic and screen limitations associated with the representation of products as well as by nature of the material used (e.g. leather hides), some actual products (including, in particular, clothing, apparel and shoes) may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Site.  In addition, where it is suitable to do so, some depictions of products are created or chosen by us for promotional purposes, and may not be an exact representation of the products received.

Orders

3. Order and Contracts

3.1 When making an Order, you must follow the instructions on the Site about how to place your Order and for making changes to your Order before you submit it.

3.1.1 If you are ordering a customised product, please ensure you are supplying us with as much detail as possible, including everything that has been requested when confirming placement of the order.

3.2 Once you select a product that you wish to Order, irrespective of any previous price you have seen or heard, you will then be shown or told (on the Site) the price you must pay including Goods and Services Tax (“GST”) and any other charges, including any charges you are liable to have the products delivered to the address provided by you (“Delivery Fees”). Unless otherwise stated all charges are in Australian dollars.

3.3 You must pay for the Order in full at the time of ordering by one of the payment methods we accept on the Site. You must be fully entitled to use the payment method used for purchases. The payment method must have sufficient funds, credit or other payment facilities to cover the purchase. We are not responsible for the decisions of payment providers to allow you to use their service, or provide any warranties or assurances about them. If a particular service is not available to you, you should use another valid payment method. You may elect to store your payment methods to your Account for future purchases.  

3.4 By making an Order, you expressly authorise us, before accepting your Order, to perform credit and security checks and, where we feel necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number, to validate your credit card, to obtain an initial credit card authorisation, to conduct loss minimisation and anti-fraud measures and to authorise individual purchase transactions.  

3.5 If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact our Customer Service immediately, although please note we cannot guarantee that we will be able to amend your Order in accordance with your instructions and that fees may be applicable to process a change.

3.6 When you place an Order, you will receive from us an Order confirmation by email. This email will only be an acknowledgement and will not constitute acceptance of your Order. A contract between us for the purchase of the goods  (“Contract”) will not be formed until you receive a shipment confirmation email from us. We are not obliged to supply the product to you until we have accepted your Order. We may in our discretion refuse to accept an Order from you for any reason, including but not limited to:

(a) unavailability of stock (in which case we may ask you to re-submit your Order or offer you an alternative product or size);

(b) we suspect that you might on-sell our products to other consumers;

(c) if we suspect your Order is fraudulent, or suspect credit card or payment-related fraud; or

(d) if there has been an error in the imagery, price or product description on the Site, 

(e) if there has been an error by way of the wrongful inclusion of an item in a particular sale or promotion.  

3.7 Until the time we accept your Order, we reserve the right to refuse to process your Order and you have the right to cancel your Order.  If we or you have cancelled your Order before it has been accepted, we will promptly refund any payment already made by you to your original payment method.  We will not change any Terms applying to an existing Order that has already been accepted by us; the Terms that will apply to any such Order are the Terms that applied at the time you placed the order.

4. Delivery

4.1 We strive to deliver the product at the place of delivery (“Delivery”) requested by you within the time indicated by us at the time of your Order, but we can’t absolutely guarantee firm Delivery dates or times.  Delivery options are set out on the Site although such information is indicative only, and may alter especially for customised products for any reason.  

4.2 We will try to let you know if we expect to be unable to meet our estimated Delivery date or time, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed delivery.

4.3 We will aim to leave the Order at the address advised by you at the time of purchase.  You must ensure that you are able to take Delivery of the product without undue delay and at any time reasonably specified by us.  Our delivery partners may contact you via SMS prior to delivery to provide you with different delivery options, including giving ‘authority to leave’ the item at the address, or have delivery re-routed to a collection point.  Alternatively, the courier may leave a card requesting your instructions on either re-delivery or collection from the carrier or a collection point.  

4.4 By default, you provide authority to leave items at the address specified in your Order.  If the delivery driver deems the area unsafe in their discretion, your Order will be redirected to a collection point, redelivered in the next Delivery run (where available) or returned back to our Fulfilment Centre.  If Delivery or collection is delayed through your unreasonable refusal to accept Delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept Delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

(a) charge you for our reasonable storage fees and other costs reasonably incurred by us; or

(b) no longer make the product available for Delivery or collection and notify you that we are cancelling the applicable Contract, in which case we will refund to you any money paid to us in accordance with our returns policy, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees and other costs provided for above).

4.5 Please note that it might not be possible for us to deliver to some locations, nor are we able to offer equivalent delivery options to locations that we do service.  If we are unable to deliver to your location, we will inform you on the relevant product page, or alternatively use the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

4.6 Unless otherwise specified by you, all risk in the product shall pass to you upon delivery.  If delivery is delayed, risk shall pass at the date when delivery would have occurred.  From the time when risk passes to you, we will not be liable for loss or destruction of the product.

4.7 You must take care when opening the product so as not to damage it, particularly when using any sharp instruments

5. Cancellation

5.1 We may terminate a Contract if the product is not available for any reason.  We will notify you if this is the case and return any payment that you have made.  We will refund any money received from you using the same method originally used by you to pay for the product. If the refund transaction fails we will advise you of this and make arrangements to process the refund via a different method.

5.2 If you wish to cancel your Order, please contact us. Once an Order has been processed, it cannot be cancelled and the item must instead be returned to us in accordance with the returns policy.

6. New Zealand (and Overseas) Taxes, Customs and Charges

6.1 Triggos is based in Australia and we sell in Australian dollars. The actual price charged to New Zealand customers or overseas customers will be subject to: (i) New Zealand GST or relevant country’s GST; and (ii) the exchange rate applied by the payment provider you have used.

Please note Orders shipped to NZ valued at more than NZ$1000 may incur duties, customs charges and fees (including GST on duty / freight) charged by the NZ Customs Service once the Order reaches its destination port. These amounts must be paid by you directly to the NZ Customs Service or its authorised service provider. Separate Orders placed on the same day may still be subject to the duties, customs charges and fees, as if they were the one order. You can calculate these expected duties, customs charges and fees using NZ Custom Service duty estimator. Note that the GST on the goods has already been collected at checkout. We are not responsible for and will not reimburse any of these duties, customs charges or fees. You should Contact your local NZ Customs office or you can find out more information at NZ Custom Service GST and Duty FAQs. Thresholds and rates are subject to change in accordance with changes to NZ law. Additionally, your financial services provider or payment provider may charge currency conversion and administration fees on purchases and any refunds we provide. The exchange rate used to determine the quantum of the refund (in NZ dollars) shall be the prevailing rate at the time the refund is made (not the original exchange rate).

6.2 Similar charges and fees as above (6.1) may apply to your order as per your country’s laws if you are based outside of Australia. We are not responsible for and will not reimburse any of these duties, customs charges or fees. 

Returns

7. Faulty Product Returns

7.1 We aim to provide you with products of the highest standard and quality.  If you have received a product with a defect, please contact us as soon as possible so we can help resolve the problem as swiftly as possible and if needed, guide you through the returns process.  In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.  You may be asked to provide further information to support your claim to assist us with our assessment of the goods.

7.1.1 If you product is customised for you, we would investigate the issue considering the order request.

7.2 If the product is confirmed to have a defect, we will replace or repair the product or refund the price of the product to your original payment method, as appropriate.  If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.

7.3 It does not constitute as a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care. 

8. Change of Mind Returns

8.1 In addition to your rights in relation to faulty products in clause 7, and subject to the restrictions set out in 8.2, you can return any product:

(a) as long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of order confirmation email (or longer promotional return period, if applicable);

(b) unworn and unused and in a saleable condition with the original tags still attached; 

(c) in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons – see below); and

(d) it has not been specifically excluded from the change of mind returns policy, such as ‘Sale’ items.  The exclusion will be noted on the relevant product page on our Site and / or at checkout.

8.2 Please note that customised products such as leather jackets are not available for change of mind returns, unless deemed faulty. 

8.3 To ensure these returns are assessed and processed swiftly, you must follow the instructions set out for returns.

8.4 Upon receiving and inspection of your return, we will contact you about next steps.  Once determined the return is in compliance with clause 8.1, we will either:

(a) refund the price of the product returned to your original payment method;

(b) provide you with a store credit worth 110% of the price of the product returned (the store credit is the amount of your paid price plus 10% extra); or

(c) exchange the product for another size, subject to availability.

8.5 We will not refund any Delivery Fees that you have paid at purchase to have the product shipped to you, or the cost of any packaging you provide to send the items back to us.  If the return, in our reasonable opinion, is not in compliance with clause 8.1, we will contact you to ship the product back to you and you will be liable for the shipping costs both to and from us.

8.6 We offer a flexible change of mind returns policy to streamline your shopping experience. We monitor return rate frequency and value for fraud, abuse and general security purposes. In the event of elevated return frequency and values, we are entitled to close or block access to your Account or deny you from making future orders. 

8.7 Nothing in this clause is intended to exclude any rights in clause 7 or any of your statutory rights as a consumer under Australian Consumer Law.

9. Vouchers & Store Credit

9.1 You may use vouchers/promo codes or gift cards as payment for certain products on the Site.  Vouchers are available electronically.  Promo codes are available onsite or through marketing partners. Only one voucher or promo code can be used per Order, but multiple gift cards can be used per Order.  We may email vouchers and electronic gift cards to you or to your selected recipient.  We accept no Liability for errors in the email address provided to us.  You are responsible for the use and safety of your vouchers and gift cards – you should treat them like cash.  We assume no Liability for the loss, theft or illegibility of vouchers or gift cards, including if gift cards used without permission, if your email is hacked or subject to unauthorised used. We monitor the issuance and redemption of vouchers or gift cards. In the event of fraud, misuse, an attempt at deception (including self-referral) or in the event of the suspicion of other illegal activities in connection with the issuance or redemption of vouchers or gift cards, we may close or block access to your Account and/or require a different means of payment.  We may block gift cards if notified by law enforcement that a giftcards have been fraudulently obtained. 

9.2 Conditions for the redemption of vouchers/promo codes include:

(a) From time to time we may release vouchers/promo codes that may be used on the Site.  Vouchers/promo codes are valid only for the specified period stated on them and can only be redeemed in accordance with any  special Terms stated on them – such as a minimum spend requirements, validity periods and brand, product or sale exclusions.  Only one voucher/promo code can be used per Order, and some vouchers/promo codes may only be used once per voucher/promo code.  Vouchers/promo codes cannot be used in addition to another voucher/promotion code.

(b) Certain products may be excluded from voucher/promo code promotions, and unless specifically stated are not applicable to shipping costs.  

(c) Vouchers/promo codes cannot be redeemed for cash or to buy gift cards.  If you place an Order for a product less than the value of a voucher/promo code, no refund or residual credit will be returned to you.  If the credit of a voucher/promo code is insufficient for the Order you wish to make, you may make up the difference through payment by other means (but not by using another voucher or attempting to rely on any other offer).  

(d) We will apply vouchers/promo codes on a pro-rata basis to voucher-eligible items in order to determine the final price you pay for those items. Where you return an item purchased with a Voucher/promo codes, we will only refund the final price you paid for that item.  

(e) We actively monitor misuse of vouchers/promo codes and reserve the right to deactivate vouchers/promo codes or block any person that is not using a voucher in accordance with its Terms.

9.3 Conditions for using store credit include:

(a) Store credits are applied to the Account registered with the same email address used to place your Order.  Store credits cannot be transferred to other accounts.

(b) We will apply store credit on a pro-rata basis across all items in an Order.

(c) We will automatically apply store credits against future purchases before asking you for additional payments.

(d) Store credit is valid for 12 months.  Any balance that remains after the 12 months will be voided and will not be available for use.

(e)Store credit does not accrue interest, nor can it be redeemed or refunded for cash at any time.  If you accept store credit for a cancellation or return, and then purchase further items with that store credit, you will only be able to accept store credit for the subsequent cancellation or return of those items – you will not be able to refund or return those further items for cash. 

9.5  If you cancel or return items purchased using a gift card or store credit:

(a)  the refund value of an item is the final price you paid for that item; and

(b)  you are only entitled to receive ‘cash’ refunds for the portion of the total Order price you paid for using ‘cash’, and store credit only for the portion paid for using gift cards or store credits (on an item basis).  For example, where total Order price is paid:

(i) entirely by gift cards or store credits – refunds are offered as store credit only;

(ii) entirely by ‘cash’ – refunds offered as 110% store credit or ‘cash’ (at your election); or

(iii) 20% gift cards or store credits and 80% ‘cash’ – refunds offered as store credit for a minimum of 20% of the refund value, with the remaining 80% of the refund value (on an item basis) offered as 110% store credit or ‘cash’(at your election).

9.6 If you cancel or return only certain items purchased in bundle deals or multi-buy promotions, any items you don’t return will be charged at full price, and the refund amount will be reduced accordingly.

10. User Generated Content

10.1 From time to time we may reach out to our customers via social media to encourage you to share your own content (“Content”) using specific hashtags (#) alongside your Content in line with a campaign we might be running at that time.

10.2 By responding to our post and using the required hashtag, you acknowledge and agree that:

  • You comply with the terms and conditions of the platform you are using to create that Content;
  • You own all rights in respect of your Content and/or have obtained appropriate rights and consents from any other persons featured in your Content;
  • Your Content and social media handle may be featured across our social media platforms as well as our Site;
  • We may enhance, adapt, crop or otherwise modify your Content. Any such modifications would only occur to the extent deemed reasonably appropriate by us; and 
  • You are solely responsible for your Content and will not seek to hold Triggos liable for any demands by a third party related to our use of your Content.

10.3 You may revoke your permission for us to use your Content at any time by sending a request to hello@triggos.com.au. Upon receiving such a request we agree to remove your Content from our online platforms as soon as reasonably practicable, and removed to the extent technically practicable.

10.4 All Customers must abide by our community guidelines at all times including when dealing with Customer Services. In the event of a suspected breach of these guidelines, or any of these Terms, we reserve the right to block your Account.

11. Disclaimer and Liability

11.1 This clause prevails over all other clauses, and, to the extent permitted by law (including the Australian Consumer Law), states our entire Liability, and your sole and exclusive remedies, for:

(a) the performance, non-performance, purported performance or delay in performance of these Terms or a Contract or the Site (or any part of it or them); or

(b) otherwise in relation to these Terms or the entering into or performance of these Terms.  

11.2 Nothing in these Terms excludes or limits your statutory rights as a consumer or our Liability for:

  1. fraud;
  2. death or personal injury caused by our Breach of Duty;
  3. any breach of the obligations implied or guaranteed by law (including the consumer guarantees under Australian Consumer Law; or
  4. any other Liability which cannot be excluded or limited by applicable law.

11.3 In performing any obligation under these Terms, our only duty is to exercise reasonable care and skill.

11.4 Subject to clause 11.3:

(a) To the extent permitted by law (including the Australian Consumer Law), we do not warrant and we exclude all Liability in respect of the accuracy, completeness, fitness for purpose or legality of any information accessed using the Site.

(b) We exclude all Liability of any kind for the transmission or the reception of or the failure to transmit or to receive any material of whatever nature.

(c) You should not rely on any information accessed using the Site to make a purchasing decision – you should make your own enquiries before forming your own opinion and taking any action based on any such information.

(d) It is your responsibility to ensure that the products are sufficient and suitable for your purposes and meet your individual requirements.  We do not warrant that the products will meet your individual requirements.  You acknowledge that the products are standard and not made bespoke to fit any specific requirements that you may have.

(e) We do not accept and hereby exclude any Liability for Breach of Duty other than any such Liability arising pursuant to the provisions of these Terms.

(f) Despite any other provision of these Terms to the contrary and to the extent permitted by law (including the Australian Consumer Law), in no event shall we, our affiliates and related entities, our employees, directors or agents, or our suppliers be liable for lost profits or anticipated profits or any punitive, exemplary, special, incidental or consequential loss or damages or the like arising out of or in connection with the Site, the supply of goods or services or these Terms (however arising, including negligence).  You agree to accept sole responsibility for the legality of your actions under the laws that apply to you.  You agree that we, our affiliates and related entities or our suppliers have no responsibility for the legality of your actions.

Replica Products

The replica products on our Site are not manufactured or approved by, or affiliated with the original designers or manufacturers.

12. Indemnity

You indemnify and hold us and our related entities, affiliates, and our and their respective officers, agents, and employees, harmless from and against any and all claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your breach of any law or the rights of a third party.

13. Privacy Policy

Our Privacy Policy is available here.

When you provide us with your email address or mobile phone number, you may opt in to electronic communications in respect of news, promotions, wishlist reminders, bag reminders and updates on the status of returns and refunds.  We may also communicate with you electronically as set out in the Privacy Policy.  Your consent to receive certain communications may be implied from the use of certain functions of our service.

14. Dispute Resolution

In the event of any dispute under these Terms the parties agree to negotiate in good faith to resolve the dispute. Any dispute should be lodged with Triggos Customer Service team as soon as possible.