Returns and Refunds
At Triggos we aim for the complete satisfaction of our customers, that is 100% satisfaction. In the event that you find your online purchase unsuitable, we are pleased to offer you a full refund on your online order (less shipping costs if applicable) via the Returns Service under the following conditions:
- Purchases must be returned within 21 days of delivery (or ‘available for collection’).
- Merchandise must be in new and unused condition with all labels and product tags attached.
- Monogrammed and customised items may not be returned. Clearance items are not eligible.
- For hygiene reasons, certain products like hats will not be eligible for returns.
If the returned merchandise does not meet the criteria above, the refund would have to be declined and the products will be returned to you.
If you need to make a return of your online order, please contact us at email@example.com and ask for a Returns Form. Please attach the completed Returns Form to the outside of each product being returned. If you cannot print the Returns Form, please attach a note to the outside of the product, including details of the customer name, email address, delivery address, telephone number and order number.
Send all products being returned to the delivery address stated on the Returns Form. Keep a record of your return shipment until you have received your replacement, credit or refund. We suggest that you return your product(s) using a tracked service.
Once we receive your returned goods, we’ll send you an email informing they have arrived safely. Our Returns Team will then inspect all returns within 7 business days to ensure they are in an undamaged condition. Our Returns Team will then pass on details for all customer refunds to be processed as soon as possible, however, please allow an extra 2-10 days for the refund to appear on your credit card account to allow for bank processing.
All made-to-order items are non-refundable unless a mistake has been made that varies from the order. Please contact us if you have any issues or to discuss more.
Fault in Product
We’re very sorry that your product had a fault.
In the event you find your item is carrying a manufacturer fault, we welcome you to contact us at firstname.lastname@example.org with any accompanying photos and your purchase receipt.
In the event your purchase has been assessed to be carrying a manufacturer fault, we may repair, replace or refund you. We are unable to repair damage, return or exchange an item caused by regular wear and tear or misuse.
Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.
Please note – we’re not able to send replacements for faulty items.
Please feel free to contact us at email@example.com if you have any concerns regarding the return of your purchase. Our business hours are Monday to Friday, 9am – 6pm.